Privacy Policy

1. Introduction

This Privacy Policy describes how Carshalton Stoves (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit https://carshaltonstoves.co.uk (the “Website”), submit a form, contact us, or use our services. By using our Website or providing your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1. Information You Provide Directly

• Name, Email address, Phone number, Mailing or physical address

• Business information (if applicable)

• Project details or messages submitted via forms

• Payment information (if applicable)

• Communication preferences and consent records

2.2. Automatically Collected Information

• IP address, browser type, and device information

• Pages visited and time spent on pages

• Referring website and interaction data

• Cookies and tracking technologies

2.3. Customer Communication & Service Records

• Inquiries and service requests

• Appointment details and scheduling preferences

• Service history, estimates, and invoices

• Customer feedback

• Records of communications via phone, SMS, email, chat, or other channels

These records help us provide services, improve customer experience, and comply with legal obligations.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested services

• Schedule appointments and send reminders

• Deliver customer support

• Process payments and transactions

• Send service-related communications

• Send marketing or promotional communications (only where consent has been provided)

• Improve our Website and services

• Maintain records of communication preferences and consent

• Comply with legal and regulatory obligations

We do not sell or rent personal information.

4. SMS Messaging

4.1. Program Overview

By opting into our SMS messaging services, you agree to receive SMS communications from Carshalton Stoves related to:

• Appointment scheduling and reminders

• Service updates

• Customer support notifications

• Promotional messages (only if explicitly opted in)

4.2. Consent & Opt-In

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

4.3. Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"

• You will receive a final confirmation message; no further messages will be sent unless you re-opt in

• All opt-out requests are processed promptly

4.4. Message Frequency & Content

• Message frequency varies based on your interactions

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

4.5. Help & Support

• Reply "HELP" for assistance or contact us at [email protected]

• Customer support is available during regular business hours

4.6. Carrier Information

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

4.7. SMS Data Protection Statement

• No mobile information will be shared with third parties for marketing purposes

• Sharing with subcontractors in support services, such as customer service, is permitted

• All other use categories exclude opt-in data and consent

• We implement strict technical and organizational measures to safeguard your SMS opt-in information and consent records

5. Information Sharing

We may share your information only in the following circumstances:

5.1. Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

• SMS providers solely for delivering messages you've consented to receive

• All service providers are contractually obligated to maintain confidentiality and security

5.2. Legal Compliance:

• If required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

5.3. Business Transfers:

• In case of mergers, acquisitions, or sale of assets

• In such cases, your data remains protected under the terms of this policy

SMS opt-in information and consent is never shared outside of providing SMS services or as required for legal compliance.

6. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security assessments and updates

• Employee training on data protection

• Breach notification protocols in accordance with applicable laws

• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.

We retain personal data only as long as necessary to provide services, comply with legal obligations, or as described in this Privacy Policy.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior

• Remember your preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services

Where required by applicable law, we obtain your prior consent before storing or accessing non-essential cookies on your device. You may accept, reject, or customize your cookie preferences through the cookie banner displayed on your first visit.

Non-essential cookies are only activated after consent is provided, in accordance with applicable data protection and electronic communications laws, including the ePrivacy Directive and GDPR (where applicable).

You can also control or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain features of the Website.

8. Your Rights & Choices

Depending on your location, you have the right to:

• Access, update, or delete your personal information

• Opt-out of marketing emails or SMS

• Withdraw consent at any time for future communications

• Lodge a complaint with a supervisory authority if you believe your rights have been violated

Contact [email protected] to exercise these rights.

9. Children's Privacy

• Our services are not directed at individuals under the age of 16 (or applicable minimum age)

• We do not knowingly collect personal information from children

• If you believe we have inadvertently collected data from a child, contact [email protected] to request deletion

10. Third-Party Links

• Our Website may contain links to third-party websites

• We are not responsible for their privacy practices

• This Privacy Policy applies only to information collected by Carshalton Stoves

11. Changes to This Privacy Policy

• We may update this policy periodically

• The latest version is always available on our Website

• Significant changes will be notified via email or Website notice

12. Contact Information

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Business Name: Carshalton Stoves
Website: https://carshaltonstoves.co.uk
Email: [email protected]
Phone: 07847 719348

Serving Carshalton and the Surrounding Areas

By using our Website and services, you consent to this Privacy Policy.